Responsible Gaming
At RocketPlay Casino, we believe gambling should always be a form of entertainment — never a source of financial or emotional harm. We are committed to providing Australian players with the tools and information needed to keep gaming fun and safe.
NATIONAL GAMBLING HELPLINE
1800 858 858
Free · Confidential · 24/7
Gambling Should Be Fun
Most people who gamble do so as a leisure activity and can maintain control. However, for some, gambling can become a problem that affects their finances, relationships, and mental health.
The key difference between recreational gambling and problem gambling is the level of control. Responsible gambling means betting only what you can afford to lose, keeping gambling separate from your other financial obligations, and being able to stop when you choose to.
Our Commitment to You
RocketPlay Casino actively monitors gameplay patterns for signs of problem gambling and may proactively reach out to players displaying concerning behaviour.
Warning Signs
Recognising the signs of problem gambling is the first step to getting help. If you identify with any of the following, please consider reaching out for support.
Gambling beyond your means or chasing losses
Neglecting work, family, or personal responsibilities
Feeling anxious, irritable, or restless when not gambling
Gambling to escape stress, anxiety, or other problems
Lying to friends or family about your gambling habits
Borrowing money to fund gambling activities
Spending more time gambling than originally intended
Repeated unsuccessful attempts to stop gambling
Tools to Stay in Control
RocketPlay Casino provides a suite of tools available to all players. Contact our support team to activate any of these features.
Deposit Limits
Set daily, weekly, or monthly deposit limits to manage how much money you add to your account. Limits take effect immediately and can be decreased at any time.
Loss Limits
Control the maximum amount you can lose within a given period. Once the limit is reached, no further wagers are accepted until the limit period resets.
Session Time Limits
Set reminders or hard limits for how long you can play in a single session. We'll notify you when your session time is approaching its limit.
Cooling-Off Period
Take a short break from gambling for 24 hours, 7 days, or 30 days. During this period your account is temporarily restricted from wagering.
Self-Exclusion
If you need a longer break, self-exclusion allows you to restrict your account for 3 months, 6 months, 1 year, or permanently. Contact our support team to activate.
Reality Checks
Enable periodic on-screen reminders showing how long you've been playing and your net financial position during the session.
Australian Support Resources
You don't have to face problem gambling alone. The following organisations provide free, confidential support across Australia.
Gambling Help Online
↗📞 1800 858 858
Free, confidential counselling and support for Australians. Available 24/7 by phone, chat, and email.
Gamblers Anonymous Australia
↗📞 1800 GA ANON
A fellowship of men and women who share their experience, strength, and hope to recover from a gambling problem.
Lifeline Australia
↗📞 13 11 14
Crisis support and suicide prevention. Available 24/7 for anyone experiencing personal crisis.
Beyond Blue
↗📞 1300 22 4636
Mental health support covering anxiety, depression, and the impacts of problem gambling.